Your right to be informed

We're committed to making sure that everyone using our services understands:

  • what personal information we may collect from them
  • what we do with it once we have it

How you will be informed

There are a number of ways in which we make sure you know what we're doing with your information. We may let you know:

  • verbally: face to face or over the telephone
  • in writing; we'll issue written ‘privacy notices’ if requested
  • via the privacy notices on our website

If we receive information about you from someone else, we'll usually tell you before we use or share your personal information. This does not apply if we know you already have this information, or where the law says it's not necessary.