Your rights

13. How long does it take

We try to respond to your request as soon as possible and within 1 calendar month counted from the first working day after we receive:

  • your request
  • proof of your identity, and
  • any further information we have asked you for

Where it is not possible to respond sooner and the last day before expiry of 1 calendar month, falls over a weekend or on a bank holiday, the latest due date will be treated as the first working day after the weekend or bank holiday.

If your request is complex, we may need to extend the length of time required to respond. If this is the case, we'll let you know before the latest due date on which you would be expecting to hear back from us.

The law lets us extend the length of time to respond by a maximum of an extra 2 months.

Where it is not possible to respond sooner and the last day before expiry of the second calendar month, falls over a weekend or on a bank holiday, the latest due date will be treated as the first working day after the weekend or bank holiday.

It is important to note that the right of access to your own information does not extend to information about other people who may be identified in the information that also refers to you.

We can hide or remove, known as redact, personal information about other people (Third Parties) if we think its necessary. In some cases information may be so interlinked that it is not possible to process your request without breaching another person’s privacy rights.

The names of professional staff (whether directly employed by us or not) involved in decision making about your care and education will often be disclosable and their identities will not be automatically redacted, unless this is warranted in a particular case.

The law recognises that there are occasions when it may be appropriate to withhold certain information and provide exemptions in specified circumstances. If we withhold information on the basis that it is exempt from disclosure, where it is possible to do so, we will explain the exemption(s) we are relying on and the reasons why one or more are necessary.

In certain circumstances we may refuse to act on your request if we think that your request is unfounded, excessive or repetitive in nature. We will give our reasons if we refuse to comply with your request on any of these grounds.

Data protection