Welfare Rights service

Visit the Citizens Advice website for general benefits help and advice or call their Advice Line on 0808 278 7803.

Our welfare rights team can help if you disagree with benefit decisions for most benefits. There are different rules for Housing Benefit appeals and Council Tax Support appeals.

Mandatory reconsideration

You can find out about mandatory reconsiderations on GOV.UK, including which benefits you can request a mandatory reconsideration for.

Appealing your benefit decision

If your mandatory reconsideration is unsuccessful, you can appeal the decision.

Request a welfare rights appointment

You can request an appointment with our team. We'll help you with filling in forms and tell you what evidence you'll need for to challenge the benefit decision.

Request a welfare rights appointment