Change to our usual service

We're currently experiencing very high demand due to the impact of coronavirus. We will assess complaints of noise, smoke, odour, waste or other statutory nuisance, but we'll be prioritising emergency issues which present a serious public health risk. This means that you may not get an immediate response from our team.

Many complaints we receive are not within the scope of what's considered a statutory nuisance. If your complaint relates to a neighbour noise nuisance, or bonfire, we encourage you to calmly discuss your concerns with your neighbour in the first instance. This will often resolve the issue.


1. Waste and rubbish accumulations

We'll investigate complaints of rubbish accumulations on private land or in gardens which could be a potential nuisance to neighbours. This would result in smells or public health risks associated with rats, mice or insects.

Examples of waste materials which may result in a potential nuisance are;

  • bags of household refuse
  • food waste
  • organic waste etc.

In such cases we'll visit the land and try to work with the owner/occupier to remove the rubbish. If this isn't successful we will serve a notice under the Environmental Protection Act 1990. This will require the removal of the waste material within a specified time period.

We offer a bulky household waste collection service where large household items can be collected from your property.