Telecare - monitoring and alerts

Telecare is a range of equipment that can help you live safely at home and makes sure you get help quickly if needed.

If you're an older or vulnerable person, there are 2 types of equipment:

  • monitors - to make sure you're safe
  • alerts - to tell someone if you've had an accident or if there's something wrong

Standalone equipment

Designed to support a carer or family member looking after someone in the same house.

The equipment is fitted around the house. The types of equipment available include:

  • pressure mats
  • bed sensors
  • door sensors

This type of equipment does not alert a control centre. It can be useful if you've been diagnosed with dementia and are being cared for at home.

Monitoring equipment

Designed to support you if you live on your own. The equipment sends an alert to a local control centre when the alarm is activated. The types of equipment available include:

  • pendant alarms
  • bed sensors
  • flood sensors
  • heat sensors

The sensors and alarms are linked to your home phone line. When an alert is sent the staff at the control centre can then speak to you. Staff are available 24 hours a day, 7 days a week and can take action to get help. They may contact:

  • a family member or neighbour
  • a local mobile warden
  • the emergency services, if necessary

Eligibility for telecare

Equipment is available to anyone aged 18 years old or over, with:

  • a physical or learning disability
  • illness
  • sight or hearing loss

We'll carry out an assessment of your needs and then help you decide on the type of equipment that will be best for you.

If you're not eligible for help from us, you may be able to buy a telecare service privately.

Cost of telecare

Standalone telecare equipment is free if you've had an assessment and are identified as needing it.

Monitored equipment is also free if you're eligible. There is a small charge related to the monitoring and response by staff at the control centre. The amount of money you'll pay for the charge, depends on your financial situation.

To help you try out the service, we offer a 6 week trial. If you'd like to carry on with the service, you'll pay up to £2.96 per week. In addition you'll pay your costs for phone line rental, making calls and alerts.

Requesting telecare

To make an enquiry complete the online form below:

Enquire about equipment and adaptations