Telecare - monitoring and alerts
Last updated 14 October 2020
Telecare is provided by Carecall, part of Stockport Homes. It's supported our residents for nearly 40 years, and offers independence and support to around 5000 people living across the borough.
Telecare is a range of equipment that can help you live at home safely and makes sure you get help quickly if you need it.
If you're an older or vulnerable person, there are 2 types of equipment:
- monitors: to make sure you're safe
- alerts: to tell someone if you've had an accident or if there's something wrong
Monitoring equipment is designed to support you if you live on your own. The equipment sends an alert to the local monitoring centre when an alarm is activated. The types of equipment available include:
- pendant alarms
- bed sensors
- flood sensors
- heat sensors
The sensors and alarms are linked to your home phone line, if you have one. If you do not have a home phone line, a SIM card unit can be provided for an additional weekly fee.
When an alert is received by the staff at the monitoring centre, a member of the team will make every attempt to speak to you and check that you're safe. If the monitoring centre do not receive confirmation from you that you're safe and well, they'll always organise an appropriate response. You will not be left alone.
If needed, the mobile response staff will visit you at home 24 hours a day, 7 days a week. For example; if you've fallen at home, but have not hurt yourself and need help getting up. They'll assist you using specialist lifting equipment. The team will always check you're safe and well before leaving.
The monitoring centre can also arrange help in other ways. For example; if you've injured yourself or need a doctor. They can arrange support through:
• a family member or neighbour
• your GP
• the emergency services if necessary
Standalone equipment is designed to support your carer, or a family member, if they're looking after you in the same house.
The equipment is fitted around the house and can include:
- pressure mats
- bed sensors
- door sensors
This type of equipment does not alert the monitoring control centre. It can be useful if you've been diagnosed with dementia and are being cared for at home.
Eligibility for Telecare
Telecare is available to anyone living in Stockport who feels they would benefit from 24 hour, 7 days a week support. You may be:
- a young person affected by a disability
- an anxious person, living alone and worrying that you may have an emergency
- an elderly person at risk of a fall due to mobility issues
There are no forms to complete and no eligibility criteria to meet. The services provided can help you meet your needs and help you keep your independence.
If you would like to talk to Carecall about your needs, or those of a family member or friend, call them on 0161 218 1655.
Cost of Telecare
The Telecare and falls response service costs £6 per week. For new customers, it's free for the first 6 weeks. There are no upfront costs - installation and set-up is free. Everything you need to stay safe at home is included in your package, including a police approved keysafe.
If you're a couple, or there's more than one person in your home requiring Carecall services, this costs an additional £1.50 per week for the second user.
If you do not have a landline, Carecall will provide you with a SIM card unit. The SIM card enables your device to raise the alarm in the event of an emergency. This costs an additional £1.50 per week.
Note: if you do not need a landline for making other phone calls, having a SIM card unit may be a cheaper option.
If you need the tele-monitoring service only, without the emergency falls response service, the cost is £3.50 per week. For new customers, it's free for the first 6 weeks with free installation. Keysafe is not included in this option, however Carecall can provide the keysafe for £75, supplied and fitted. Or you can purchase and fit the keysafe yourself.
Additional equipment or technology
If your needs change over time or you need additional equipment or technology to stay safe at home, this will be included at no additional cost. For example; falls detector sensor, bed and chair sensors or home movement sensors.
You'll be assessed when the initial installation is done and the appropriate equipment for your individual needs will be provided. When required, this will be updated by Carecall or the Adult Social Care Team.
Your Carecall service is paid monthly to Stockport Homes Ltd.
Stockport Homes offer a completely free and confidential money advice review to all new Carecall customers. They can check if you're eligible for any additional income. For example: Attendance allowance, Pension Credit, Council Tax Allowance etc, all of which can help pay the costs of your care and support at home.
If you'd like a money advice review please let Carecall know when you book your installation appointment.
Setting up Telecare
Installation and setup of Telecare equipment is usually done very quickly, especially if it's an emergency. For example; if you're leaving hospital and need the system in place for when you come home.
Carecall aims to install equipment within 7 days of an initial request. If it's urgent, they aim to get equipmnet installed within 1 day.
Other aids and adaptations
If you need help or advice about other aids and adaptations, complete the online form below: