Before you report a missed bin collection:
- check your bin calendar to make sure your bin was due to be collected
- check the list below to see if it's already been reported to us
If it has been reported we'll tell you when your bin will be collected below.
We recommend you wait until after 6pm on your collection day before you report a missed bin to make sure our crews have finished their rounds in your area.
Missed streets
Wednesday 21 January
Cheadle Hulme
The black bins on the following roads were not collected today:
- Heathbank Road (part of)
- Old Wool Lane
The green bins on Heathbank Road were not collected today.
We'll try again tomorrow, Thursday 22 January. You must put your bins out before 6:30am.
Gatley
The black bins on the following roads were not collected today:
- Frances Avenue
- Gatley Road (part of)
- Gawsworth Mews
- Green Close
- Green Walk
- Kenwood Avenue
- Park View
We'll try again tomorrow, Thursday 22 January. You must put your bins out before 6:30am.
Heald Green
The black bins and green bins on the following roads were not collected today:
- Lincoln Avenue
- Newhall Avenue
We'll try again tomorrow, Thursday 22 January. You must put your bins out before 6:30am.
Tuesday 20 January
Brinnington
The brown bins on the following roads were not collected today:
- Matley Green
- Rutland Cresent
We’ll try again on Wednesday 21 January. You must put your bins out before 6:30am.
Heaton Norris
The black bins on Stitch Lane were not collected today.
We’ll try again on Wednesday 21 January. You must put your bins out before 6:30am.
Why your bin may have not been collected
- weather conditions, such as snow
- your bin lid was not fully closed
- the bin lorry has broken down
- we cannot get access because of roadworks or parked cars
- it was not out before 6:30am on your collection day
- it contains heavy items such as rubble and cannot be lifted by the bin lorry
- it contains something that should not be in it. For more information you can read our what you can put in your bins web page. If your bin is contaminated with the wrong waste you can either remove it and put your bin out to be collected on your next scheduled collection day or arrange for a bin decontamination
You must wait until after 6pm on your collection day before you report a missed bin collection.
- you can report blue, black or brown missed bin collections up to 3 days after your collection day
- green bin missed collections must be reported by 2pm the following day after your collection
How we use your data
The council primarily use your data for investigating your report. All information is processed in accordance with our organisational privacy notice. We never sell your data to third parties or use it to market to you without your consent.