Check for bin disruptions

Before you report a missed collection, check our bin disruptions page.

If your missed collection is on this page, you do not need to report it again as the collection will have been rescheduled.

Report a missed bin collection

Before reporting a missed collection to us, please check to see if there are any bin disruptions.

If your bin was put out but not collected on the scheduled day of collection then you can report this.

Before submitting this form please wait until after 6pm on your collection day before doing so. You can report a missed collection up to 3 days after your scheduled collection day.

If your bin was put out correctly and hasn't been collected by 6pm on the scheduled collection day, you should report it to us within 3 working days. Your bin will be emptied the following week when the collection crews return to your area.

You should also check for any bin disruptions and check your collection day before completing the form.

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How we use your data

The council primarily use your data for investigating your report. All information is processed in accordance with our organisational privacy notice. We never sell your data to third parties or use it to market to you without your consent.