Before you report a missed bin collection:
- check you bin calendar to make sure your bin was due to be collected
- check the list below to see if it's already been reported to us
If it has been reported we'll tell you when your bin will be collected below.
We recommend you wait until after 6pm on your collection day before you report a missed bin to make sure our crews have finished their rounds in your area.
Missed streets
There have been no missed bin collections.
Why your bin may have not been collected
- weather conditions, such as snow
- your bin lid was not fully closed
- the bin lorry has broken down
- we cannot get access because of roadworks or parked cars
- it was not out before 6:30am on your collection day
- it contains heavy items such as rubble and cannot be lifted by the bin lorry
- it contains something that should not be in it. For more information you can read our what you can put in your bins web page. If your bin is contaminated with the wrong waste you can either remove it and put your bin out to be collected on your next scheduled collection day or arrange for a bin decontamination
You must wait until after 6pm on your collection day before you report a missed bin collection.
- you can report blue, black or brown missed bin collections up to 3 days after your collection day
- green bin missed collections must be reported by 2pm the following day after your collection
How we use your data
The council primarily use your data for investigating your report. All information is processed in accordance with our organisational privacy notice. We never sell your data to third parties or use it to market to you without your consent.