We're prioritising our most essential services

Due to the impact of the coronavirus (COVID-19) pandemic, we're prioritising our most essential services. We'll only be doing urgent safety repairs where they're needed. We'll keep a record of all the requests made and when normal service starts again we'll review them.

Report a blocked grid or drain

You can use our online form to report a blocked grid or drain if it is causing a significant inconvenience or a safety issue. We'll then decide whether it needs an additional clean outside of our scheduled programme

Track a blocked grid or drain report

You can keep up to date about the status of reported faults you have subscribed to in My Account.

If you have not got My Account and you would like to track the progress of your report you'll need to keep a record of your report number.

Before you start

You'll need to tell us:

  • the location of the blocked grid or drain
  • information about the blocked grid or drain such as if it's blocked or if there's visible damage
Start now

How we use your data

The council primarily use your data for investigating your report. All information is processed in accordance with our organisational privacy notice. We never sell your data to third parties or use it to market to you without your consent.