If you’re worried about how we’ve handled your personal information, you can use this form to make a complaint. We aim to respond within one month. If it takes longer, we’ll let you know and explain why.
A data protection complaint is when you believe we have not handled your personal information properly and may include:
- how we collect, use or share your information
- how we’ve responded to a request for your information, for example, a subject access request
- whether your information is accurate or kept for the right amount of time
- how we keep your information safe
- decisions made using your personal data
Before you start
This form is only for data protection complaints. Use the links below to:
- complain about council services, staff or decisions
- request your personal information
- make a Freedom of Information (FOI) or Environmental Information Regulations (EIR) request or complaint
Complaints on behalf of someone else
You can complain on behalf of someone else, but we’ll need to check you have their permission. You can either upload this in the form or you may be asked for it afterwards. Permission might be:
- written consent
- parental responsibility
- legal authority, such as a power of attorney
The council primarily use your data for processing of the form. All information is processed in accordance with our data protection requests and complaints privacy notice. We never sell your data to third parties or use it to market to you without your consent.