Change to our usual service

We're currently experiencing very high demand due to the impact of coronavirus. We will assess complaints of noise, smoke, odour, waste or other statutory nuisance, but we'll be prioritising emergency issues which present a serious public health risk. This means that you may not get an immediate response from our team.

Many complaints we receive are not within the scope of what's considered a statutory nuisance. If your complaint relates to a neighbour noise nuisance, or bonfire, we encourage you to calmly discuss your concerns with your neighbour in the first instance. This will often resolve the issue.


2. Smoke control areas

Smoke Control Areas (SCAs) forbid certain types of fuels to be burned in specific areas.

Householders living in an SCA could be fined up to £1000 for each offence of burning unauthorised fuel.

You can find out if you live in an SCA by using the map below:

For more information on SCAs, visit the Department for Environment, Food and Rural Areas website.