Self-isolation support payment scam

We're aware that some residents have received a text message stating that their support payment application is incomplete and that they need to provide their card details.

We will not contact you to ask for your card details and security code. Do not give out your details if you receive this text message.

Self-isolation support payment

Advice and support for unexpected money issues

Dealing with unexpected money issues can be worrying and stressful. We have a team of specialist debt advisers who will be able to advise and support you. If you'd like to speak to them, email debt.advice@stockport.gov.uk along with your phone number. One of our debt advisers will call you back. This service is free, confidential and impartial.

If you've been told by NHS Test and Trace to stay at home and self-isolate on or after the 28 September, you may be entitled to a one-off payment of £500.

If you receive benefits

You can apply for this payment if you live in Stockport and meet all the following criteria:

  • you've been told to stay at home and self-isolate by NHS Test and Trace, either because you've tested positive for coronavirus or you've recently been in close contact with someone who has tested positive
  • you're employed or self-employed
  • you cannot work from home
  • you will lose income if you have to self-isolate
  • you're claiming at least one of the following benefits:
    • Universal Credit
    • Working Tax Credits
    • Income-related Employment and Support Allowance
    • income-based Jobseeker’s Allowance
    • income Support
    • Pension Credit
    • Housing Benefit

If you are eligible you can make a claim up to 14 days after your period of self-isolation ended.

You cannot apply for the payment if:

  • you're quarantining after travelling abroad, unless you've tested positive for coronavirus or have been told to self-isolate by NHS Test and Trace
  • you receive your full wage while you self-isolate
  • you can work from home while you self-isolate
  • you are no longer required to self-isolate
  • you've not received a notification from the NHS Test and Trace service telling you to self-isolate
  • you were told to self-isolate before 28 September, even if the self-isolation continues after 28 September

Members of the same household

People in the same household can make individual applications to receive the payment if they each meet the eligibility criteria.

Apply for someone else

You can help someone else fill out an application, or you can fill out an application on their behalf. Payment will only be made into a bank account in the name of the person for whom the application is being made.

Discretionary Scheme - if you do not receive benefits

If you're employed or self-employed and do not receive benefits, you may be entitled to a discretionary payment.

You can apply for this payment if you live in Stockport and meet all the following criteria:

  • you've been told to stay at home and self-isolate by NHS Test and Trace, either because you've tested positive for coronavirus or you've recently been in close contact with someone who has tested positive
  • you're employed or self-employed
  • you do not currently receive benefits
  • you've property related costs for the address you live at in Stockport. For example; you pay Council Tax, the mortgage, or rent under a formal Tenancy Agreement. This does not include money you pay to a family member
  • you were on a low income before self-isolating. This is defined in accordance with the government’s Benefit Cap rules. This means the maximum amount of income you could have been receiving was £257.69 per week or £13,400 per year for a single person, and £384.62 per week or £20,000 per year for a couple or lone parent
  • you can demonstrate financial hardship as a direct result of not being able to work whilst self-isolating

You'll need to provide us with evidence of the above with your application.

Apply for a self-isolation support payment

Income Tax

Note: this support payment is subject to tax. If you receive the payment you will not be taxed on it straight away, but will be contacted by HMRC at a later date. The payment will not be subject to National Insurance contributions.

If you're employed and your income is no more than £12000, you will not have to pay tax. If you do need to pay tax, HMRC will automatically recover it from your pay through a change in your tax code.

If you're self-employed, the payment will contribute to your profits and will need to be included on your self-assessment tax return along with any other coronavirus support payments you receive.

Existing benefit entitlements

The payment does not affect existing entitlements to Universal Credit, Pension Credit, income-related Employment and Support Allowance, income-based Job Seeker’s Allowance, Income Support, Pension Credit, Housing Benefit. The payment will also be disregarded as income for the purposes of tax credits.

Statutory Sick Pay

You can claim Statutory Sick Pay as well as the self-isolation support payment. You cannot claim contractual sick pay from your employer.

Employers can claim Statutory Sick Pay Reimbursement for those employees self-isolating.

If your bank account is overdrawn

If you're eligible for the £500 support payment, you can tell your bank that the payment you receive should only be used to pay certain items. For example; utility bills, rent or mortgage, and that it is not to be used to repay your overdraft.

As soon as your payment has been approved, write to your bank making it clear what you want your support payment to be used for.