Review or appeal the contributions you've been asked to pay for care at home
If you're not happy with the contribution you've been asked to pay, you can ask for a review.
There are 3 stages:
Informal review
You, or the person acting for you, should call the Social Care Charging Team on 0161 474 4781 or email socialcare.charging@stockport.gov.uk. You'll need to explain why you think the contribution is wrong. If you're not happy with the decision of this review you can ask for a formal review.
Formal review
A review panel will look at the details of your informal review carefully. They'll write to you to let you know the outcome. If you're not happy with the decision of this review, you have the right to appeal to the appeals panel.
Appeals panel
You, or the person acting for you, must write to the Social Care Charging Team to tell them that you want your appeal referring to the appeals panel. You'll be asked to go to the panel meeting to discuss your case. The panel will write to you to let you know the outcome.
Review or appeal the contributions you've been asked to pay for residential or nursing home care
If you’re not happy with the contribution you’ve been asked to pay, or the outcome of the application for a Deferred Payment Agreement, you can ask for a review.
There are 2 stages:
Customer Finance Officer review
You, or the person acting for you, should call the Social Care Charging Team on 0161 474 4781 or email socialcare.charging@stockport.gov.uk. You'll need to explain why you think the contribution is wrong.
A Customer Finance Officer will look at your charge. If they decide your charge is wrong, they'll tell you the new charge. If they decide your charge is correct, they'll explain it to you. If you're satisfied with the result of this discussion, we'll tell you the new charge.
Requests for a Deferred Payment Agreement review should be made within 20 working days of being notified of the outcome of the application for a Deferred Payment Agreement. This period can be extended for exceptional reasons.
Senior Officer and Team Manager review
If you're not happy with the decision of the Customer Finance Officer then it will be considered by the council's Central Complaints Team.
As part of this process a review panel of the Senior Benefits Officer and the Team Manager for Social Care Charging will look at the appeal carefully. The complaints team will write to you to let you know the outcome.