Contact Centre Manager
James
My background as an Operations and Change Manager gave me the experience to be able to join Stockport Council within my former role as a Business Support Operations Manager and now Contact Centre Manager, within our Business Support area.
I'm currently responsible and have operational oversight of our Contact Centre, Process Improvement and Critical Cover Teams.
Daily, I collaborate with all our teams across Business Support and the council to achieve specific goals across my teams. My role is very varied and no day is the same, which brings so many exciting avenues to the work I do daily. I look forward to the future with Stockport Council and keeping abreast our core values, Stockport, Team, Ambition, Respect.
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