Parking, roads and travel

Blocked drains privacy notice

We collect your information to:

Assist with our investigations and where necessary to contact you so that we can work together to help you or your enquiry. Where a blocked drain may also be causing flooding to the road, pavement or private property, we use the information to support future investigations and where appropriate to maintain records of flooding to inform future enquiries, monitor trends and advise on future surface water flood risk.

What type(s) of information do we use?

  • your name
  • the location of the reported drain and if applicable flooded property, or location of the flood
  • contact details

What is the legal basis for using your information?

Because you have provided consent to allow us to use your data. This can be withdrawn at any time, please contact the Office of the Data Protection Officer.

Where do we get your information?

  • yourself

Who do we share your information with?

The council shares the data internally so that various officers can assist and respond as appropriate. Reports of blocked drains are also used to inform the planned cleaning programme and frequency. We'll also share for investigation purposes with the Environment Agency and United Utilities and possibly with Highways England, Network Rail and other utility companies depending on the report nature and location.

How long will we keep your information?

We will store the information you provide for as long as necessary. If it is a flood event this is recorded usually keeping the location and summary. Your personal information will not be recorded in this way but held on a system for up to 10 years.

Transferring your information outside of the European Union (EU)

We will not transfer your information outside of the EU.

Automated decisions using your information?

For this service all the decisions we make about you involve human intervention.

Your rights

In our guide on exercising your rights you can find information about how to:

  • exercise your rights
  • contact our Data Protection Officer
  • raise a concern with us
  • make a complaint to the Information Commissioner

You can find out what information we hold about you, and ask us not to use any of the information we collect.

Further information

If you would like further information about this privacy notice, please email

Updates (notice)

Our core data protection obligations and commitments are set out in our primary privacy notice.

We may update or revise this privacy notice at any time. If you are reading this as a printed copy please refer to for the most up to date version.