Fraudulent claims

We have a duty to protect public funds it administers. We may use the information relating to your claim to prevent and detect fraud. We may share this information, for the same purposes, with other organisations which handle public funds.

We reserve the right to request a face to face meeting if any element of your claim requires further clarification.

What counts as fraud

There are certain types of fraud that we are concerned about when dealing with insurance claims:

  • fabricated claims - claims for loss or incidents that never took place
  • misrepresented claims - incidents that actually took place that are then exaggerated to increase the value of the claim
  • staged incidents - incidents that are purposefully staged so that the claimant and others may benefit financially or materially
  • multiple claims across different authorities

If we're liable for the damage or injury you have suffered, we will settle your claim as quickly and efficiently as possible.

However, we take a zero-tolerance approach to fraud of all types and the our insurance team actively monitor all claims it receives for possible fraudulent activity. We must protect the public funds we handle.

Reporting insurance fraud

If you think you know someone who is involved in insurance fraud, you can make a report anonymously to Cheatline which is part of the Insurance Fraud Bureau and is powered by Crime Stoppers. To make a report, you can call 0800 422 0421.

If you know someone who is trying to defraud the council, you can email Your report will be dealt with confidentially.