Change to our usual service

We're currently experiencing very high demand due to the impact of coronavirus. We will assess complaints of noise, smoke, odour, waste or other statutory nuisance, but we'll be prioritising emergency issues which present a serious public health risk. This means that you may not get an immediate response from our team.

Many complaints we receive are not within the scope of what's considered a statutory nuisance. If your complaint relates to a neighbour noise nuisance, or bonfire, we encourage you to calmly discuss your concerns with your neighbour in the first instance. This will often resolve the issue.

Noise

5. Audible intruder alarm and keyholder notification

We must investigate all complaints of ringing house alarms to assess whether a noise nuisance exists or not. Noise nuisance is assessed as defined under section 79 of the Environmental Protection Act 1990.

In practice many factors are considered. Factors include; failure of a keyholder to respond within 20 minutes and the frequency of the occurrence.

If your alarm causes noise nuisance you will be served with a Noise Abatement Notice. This will give you a time period in which the alarm must be switched off.

If after this time occupiers/keyholders cannot be contacted, we will take action to silence the alarm. This would be by entering your property with the Police and locksmith if necessary. Costs incurred are charged to the occupier and this could result in prosecution.

You can use the online form below to register your keyholder details.

How we use your data

We primarily use your data for assisting in the administration of your keyholder account. This may then be shared with Stockport Police and other government departments in accordance with our organisational privacy notice. We never sell your data to third parties or use it to market to you without your consent.

Register your keyholder details