Shining a spotlight on Council teams going that extra mile during coronavirus outbreak

Staff heralded for adapting and working in different departments to help borough's residents

As we all face the challenges of coronavirus head on, this has meant for many people who are still able to work that they are having to do so under very different circumstances to normal.

The council, similarly to many other organisations during this outbreak, has been busy helping its residents and communities thorough this current challenging period and council teams are no different in having had to adapt to new working practices.

Many council employees have had to adapt the way they carry out their daily role, with teams and individuals carrying out jobs that they do not normally do to support and provide assistance to those that need it.

For example, the council’s Museum’s team have helped set up an emergency shopping service for people who can’t get out of the house and access other services, while highways and street lighting teams have been busy delivering food parcels to schools.

Even though Libraries have had to close following government guidelines, staff have been working in a different way to support our residents through this crisis by ensuring that hearing aid batteries are being delivered to residents who have not been able to collect them since the libraries closed.

More than 1,700 calls have been made to our helpline dedicated to assisting the most vulnerable people in our community – with many of those calls being picked up by library staff.

Cllr Elise Wilson, leader of the council, said: “All of our teams are rising to the challenge. We have great examples of teams switching from their usual work to supporting the most vulnerable residents during this challenging time.

“Our Highways and Street lighting team have been delivering meals to the schools that remain open for children of key workers whilst libraries staff have taken calls from our dedicated coronavirus helpline.

“These are just a few of the many ways we’re working hard to help protect people and save lives - it really is a fantastic effort from everyone.

“The coming weeks require us to take care of ourselves and more importantly be considerate of each other. Stockport – we’re in this together.”

In addition, a helpline was set up for those residents who do not have a network of family and friends they can call upon. Support can be accessed by calling 0161 217 6046 Monday to Friday from 9am to 5pm and Saturdays from 10am to 4pm. At busy times, residents are automatically offered a call-back from one of our call handlers.

More details on how the council’s COVID-19 response including support available for residents and local businesses during these difficult times can be found on our dedicated Coronavirus pages