Information for tenants

2. Repairs in your home

If you have repairs that need to be done in your home, check your tenancy agreement for whose responsibility it is to fix them. You should only carry out repairs if the tenancy agreement says you can. If you haven't got a copy, contact your landlord.

If your landlord is responsible for the repairs you must get in touch with them first before contacting us.

To contact your landlord about repairs follow these steps:

We can help you if you have contacted your landlord and they have refused to do the work. Report the problem to us if after 14 days the landlord has not responded to you.

Report property repairs

How to find contact details for your landlord

It is your landlord’s responsibility to give you their contact details or the details of their agent.

If this information isn't on your tenancy agreement or you don’t have one, contact Shelter about your rights. If you rent privately you can use the Land Registry to request your landlords details, for a small fee. Always check for their details on any invoices or letters from them first.