Information for tenants
2. Repairs in your home
If you have repairs that need to be done in your home, check your tenancy agreement for whose responsibility it is to fix them. You should only carry out repairs if the tenancy agreement says you can. If you haven't got a copy, contact your landlord.
If your landlord is responsible for the repairs you must get in touch with them first before contacting us.
To contact your landlord about repairs follow these steps:
- write to your landlord detailing your complaint, you can use our template letter (PDF 171Kb)
- wait 14 days, this is to protect you from retaliatory eviction. Visit Shelters website to find out more about retaliatory eviction.
- keep copies of all the documents, such as photographs, letters, email and texts that you have sent to your landlord
We can help you if you have contacted your landlord and they have refused to do the work. Report the problem to us if after 14 days the landlord has not responded to you.
How to find contact details for your landlord
It is your landlord’s responsibility to give you their contact details or the details of their agent.
If this information isn't on your tenancy agreement or you don’t have one, contact Shelter about your rights. If you rent privately you can use the Land Registry to request your landlords details, for a small fee. Always check for their details on any invoices or letters from them first.