Information for landlords

6. Letting agents

You may choose to rent your properties via a letting agent who find tenants, collect rent or both. Some letting agencies provide a fully managed service, which includes dealing directly with tenants and arranging for repairs and maintenance.

Letting agents must join an approved redress scheme:

• The Property Ombudsmen Limited
• Ombudsman Services
• Property Redress Scheme

If a letting agent does not join a redress scheme, they could get a fixed penalty served on them.

For further information about renting out a property via letting agents, visit the Shelter website.