Information for tenants and landlords affected by coronavirus

If you're a tenant or landlord and have been affected by coronavirus, you can find information and support on our coronavirus webpages.

Information for landlords

6. Letting agents

You may choose to rent your properties via a letting agent who find tenants, collect rent or both. Some letting agencies provide a fully managed service, which includes dealing directly with tenants and arranging for repairs and maintenance.

Letting agents must join an approved redress scheme:

  • The Property Ombudsmen Limited
  • Ombudsman Services
  • Property Redress Scheme

If a letting agent does not join a redress scheme, they could get a fixed penalty served on them.

For further information about renting out a property via letting agents, visit the Shelter website.