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Information for landlords

6. Letting agents

Some landlords choose to rent their properties via letting agents who find tenants, collect rent or both. Some letting agencies provide a fully managed service, which includes dealing directly with tenants and arranging for repairs and maintenance.

Letting agents must join an approved redress scheme, of which there are 3:

  • The Property Ombudsmen Limited
  • Ombudsman Services
  • Property Redress Scheme

If a letting agent doesn't join a redress scheme, they could get a fixed penalty served on them.

For further information about renting out a property via letting agents, please visit the Shelter website.