Holiday support vouchers

We’re continuing to support families by providing vouchers to help with the cost of food, utilities and other essential living costs.

Who will get a voucher

You’ll receive a voucher to cover May half term if you have:

  • school-age children who are eligible for income-based free school meals
  • pre-school age children in Early Years settings who are currently accessing a funded 2 year old place
  • children who are in receipt of income-based Early Years Pupil Premium

Only children who were registered to receive income-assessed free school meals on or before 25 May 2022 will receive a voucher.

Children at state-funded infant schools in reception class, year 1 or year 2 who are automatically entitled to universal free school meals will only receive a voucher if they also qualify for income assessed free school meals.

If you have not been awarded income-assessed free school meals by Stockport Council you will not receive a voucher. You can still apply for free school meals in the future.

How much the voucher is for

Eligible families will receive vouchers for £15 per child, per week for the 2022 May half term holiday.

Secondary school aged children

You’ll receive £15 per child for the one week half term holiday.

Primary school aged children

You’ll receive £30 per child for the 2 week half term holiday.

How the voucher will be sent

If we hold a valid email address for you

We'll issue a voucher via email using Post Office Payout®. The email you receive will be from Stockport Council and will be sent from noreply-hsg@stockport.gov.uk with the subject line External: Post Office Payout® Household Support Grant. The email will include a PDF attachment that contains a barcode which you can use to redeem your voucher.

To find the email, you should check your spam and junk folders as well as your usual inbox.

If we do not have your email address

We'll send a letter to you in the post. The letter will have a voucher barcode at the bottom.

What you can use the voucher for

You can use the voucher for:

  • food
  • utilities such as fuel and water
  • hygiene products
  • clothing

How you can redeem the voucher

Take your paper voucher or email attachment to any Post Office in Stockport.

If you’ve got an email voucher, you can either:

  • show the voucher to the cashier on your mobile device
  • print the voucher and show it to the cashier

The cashier will provide the appropriate amount of cash. No identification (ID) is required to do this.

Where possible, please open the voucher attachment before presenting to the cashier.

A list of Post Office branches can be found on the Post Office website. You should check the opening hours before you visit a Post Office branch.

When the vouchers will expire

The last date you can redeem your voucher is 30 June 2022. The voucher will expire after this date.

Expired vouchers cannot be re-issued.


If you have not received your voucher

If you have not received your email voucher, you should check your junk folder. You should also check any other email accounts that you have. The voucher will be sent to the email address that we hold for you. This could be the email address that you used when you were applying for a school place or when you applied for free school meals.

You can try searching your inbox to find the email using the following search words:

  • Payout
  • Household
  • Stockport Council

If you’ve checked your junk folder and other email accounts and still have not received your voucher, you can use our online form to get in touch. You can also use the online form to tell us if you have not received a voucher by post.

Contact us about your holiday support voucher

If you cannot open your email voucher

If the email has gone to your junk or spam folder, you can try moving it into your inbox before you open the attachment. If this does not work, you can try opening the attachment on a different device.

You should make sure that you have a strong internet connection, and that your device is set to enable downloads.

You can also try saving the file before opening it. To do this, download the file then click on it to open it. You must have a program or app that can open PDF files, such as Adobe Reader.

If you cannot redeem your voucher at a Post Office branch

If the cashier at the Post Office cannot scan the barcode, you can try zooming in on the barcode image. If this does not work, you can ask the cashier to manually enter the barcode number.

If you're still not able to redeem the voucher, you can try another Post Office branch.

If you need help, you can use our online form to get in touch. You should make a note of the Post Office branch that you tried and the date that you went there.


If you're not eligible for free school meals

If you're a Stockport resident, you can visit our financial support in a crisis web page to apply for help with:

  • accessing food
  • sourcing items you might need for your home
  • secondary school uniform
  • gas and electricity top up for prepaid meters
  • Council Tax
  • rent
  • applying to a charity or trust fund

You can also contact your child's school to find out what support they can provide.

Other support

You can visit our financial support and help getting food webpage for information about:

  • support funds
  • Your local Pantry
  • foodbanks
  • Healthy Start vouchers
  • help with benefits