Help with benefit appeals
Last updated 16 February 2021
Visit the Citizens Advice website for general help and advice about benefits or call their Advice Line on 0808 278 7803.
Our help with benefit appeals team can help if you disagree with your benefit decision.
For most benefits there is a 2 stage process for challenging the decision.
Appealing your benefit decision
After you've received your benefit decision, you have one month to request a mandatory reconsideration. If this is unsuccessful, the next stage is to appeal the decision. You'll have another month from the date on the decision letter to send an appeal form.
Once you've submitted your SSCS1 or SSCS5 appeal form you can request an appointment with one of our Benefit Appeal advisors. They can help if you need further advice with your appeal. In most cases, they'll be able to represent you at the appeal hearing.