We're prioritising our most essential services

Due to the impact of the coronavirus pandemic, we're prioritising our most essential services. We'll only be doing urgent safety repairs where they're needed. We'll keep a record of all the requests made and when normal service starts again we'll review them.

Grids and drains

We’re responsible for the drainage of adopted roads in the borough. Surface water that falls onto the roads and pavements drain into a system of road grids that eventually go into United Utilities systems or directly into rivers or other watercourses.

Cleansing

All grids and drains across the borough are routinely cleaned. We clean the grids and drains on a priority basis. This is based on many factors but includes low lying areas that are prone to flooding and main roads that collect more silt and debris.

Repair

We also carry out a scheduled programme of repair to the road drainage system to deal with any defects that are identified. These repair works are also carried out on a priority basis.

Heavy rain or flash flooding

During periods of heavy rain it’s to be expected that there may be standing water or temporary flooding on the road. You should not report this as it will usually clear in time. Flooding may be because of capacity issues within the United Utilities system.

If your property has been flooded we’ll carry out follow-up investigations. For more information you can visit our flooding web pages.

Leaves

We have a leaf clearing programme scheduled between October and January. We'll move leaves away from grid and drain covers to make sure surface water can flow into the drainage system and clear standing water.

Report a blocked grid or drain

You can use our online form to report a blocked grid or drain if it is causing a significant inconvenience or a safety issue. We'll then decide whether it needs an additional clean outside of our scheduled programme

Report a blocked grid or drain