Getting care and support

1. Request an assessment

You could get help from us if:

  • you have a physical disability, illness or mental health condition
  • you're frail
  • you've had an accident or fall
  • you're recovering after a stay in hospital
  • you have caring responsibilities

We'll look at how your disability, illness or condition affects your daily life and if you're able to achieve certain tasks.

Your needs will be assessed against the Care and Support Eligibility Criteria (PDF 36Kb) to find out you're eligible to receive social care support from us.

How we assess you

We'll find out what care and support you feel you need through an assessment.

We'll visit you to talk to you about what's important in your life, the things you want to do and ways to help you achieve them. We'll make sure that we have all the information we need to help you so that we can identify if you're eligible to receive social care support from us.

You can have someone with you during the assessment if you wish. For example; your carer, a family member or friend. If you do not have anyone to help you, we can arrange support for you.

We'll also consider the needs of your family and anyone who helps care for you.

If you're a carer, you can request a separate assessment of your needs.

You do not have to pay for a needs assessment.

Request an assessment

Please contact us if you would like to request an assessment or you need more information.

Your support arrangements will be reviewed regularly to make sure your needs are being met. You can also request another assessment if something changes.