General compliments or complaints

1. Submitting a compliment or complaint

We are committed to providing a high standard of service to all our customers.

As part of our continuing effort to improve the services we provide, we:

  • rely on your feedback when we ‘get it right’ so that this standard can be maintained
  • welcome your suggestions on how we can improve our services
  • need to know when you are not happy with the service you have received

If you would like to make a compliment, comment or complaint about a council service please use our online form.

Your input is important to us as it helps us to improve our services to make sure we are meeting your needs, and we appreciate you taking the time to let us know what you think.

Tell us your views

Useful documents

The following documents provide information and guidance about our general complaints procedure.