Freedom of Information
7. Complaints about requests
Anyone who has made a request for information to the council under the FOIA is entitled to request an internal review if they are unhappy with the way their request has been handled. Internal reviews will be carried out by a senior member of staff who was not involved with the original decision.
Any internal review will consider whether or not the request was handled appropriately, in line with the requirements of the FOIA. Applicants wishing to ask for an internal review must do so within 40 working days of the date of the Council's response to their request.
Any requests for internal review should be sent through to the FOI Officer at firstname.lastname@example.org.
The council aims to respond to internal reviews within 20 working days of receipt. Anyone who is unhappy with the outcome of an internal review is entitled to complain to the Information Commissioner's Office.