Our enforcement approach
As an enforcement body we are acutely aware of our responsibilities both as a regulator and enforcement officers.
At the root of good enforcement are:
- transparency
- proportionality
- fairness
- professionalism
To demonstrate that we act consistently within these key points, we'll publish:
- our service plan annually telling you what we plan to do
- the results of our activities telling you what we achieved
- our service standards telling businesses what they can expect from a visiting officer
Any enforcement decision taken by officers is carefully considered taking into account our Enforcement Policy (PDF 537Kb). This makes sure that decisions are proportional, consistent and fair.