We’re continuing to support families by providing vouchers to help with the cost of energy, utilities and other household essentials.
Vouchers will be sent automatically, you do not need to apply.
Eligible families will receive a family support voucher for £90 for each eligible child. This is for the period to 31 March 2025.
Who will get a voucher
You'll receive a voucher if you have:
- dependent children and receive local Council Tax Support
- school aged children who receive income-based free school meals in a Stockport school, or those in Early Years with equivalent eligibility
Only families with children who were registered to receive income-assessed free school meals, local Council Tax Support on or before 29 November 2024 will receive a voucher.
How the voucher will be sent
You'll receive your vouchers either by email or letter.
If you have more than one eligible child
Families with more than one child may receive both email and letter vouchers.
You may receive separate letter vouchers for each eligible child.
Vouchers for multiple children within the same household may arrive at different times.
Email vouchers
We'll issue a voucher via email using Post Office Payout® if we hold a valid email address for you, and you have children who receive income-based free school meals in a Stockport school.
The email you receive will be from Stockport Council and will be sent from hsg.stockport@postoffice-payout.co.uk. The email will include a PDF attachment with a barcode you can use to redeem your voucher.
To find the email, you should check your spam or junk folder as well as your usual inbox.
In most cases, the last date you can redeem your email voucher is Saturday 4 January 2025.
Expired vouchers cannot be re-issued.
Letter vouchers
You'll receive a letter voucher in the post if:
- you have children in an Early Years setting with eligibility equivalent to income-based free school meals
- you receive local Council Tax Support
- we do not have your email address and you receive income-based free school meals in a Stockport school, or have equivalent eligibility
The letter will have a voucher barcode at the bottom.
In most cases, the last date you can redeem your letter voucher is Thursday 2 January 2025.
Expired vouchers cannot be re-issued.
How you can redeem the voucher
Take your letter voucher or email attachment to any Post Office in Stockport.
If you’ve got an email voucher, you can either:
- show the voucher to the cashier on your mobile device
- print the voucher and show it to the cashier
Please open the email voucher attachment before presenting to the cashier.
The cashier will provide the appropriate amount of cash. You do not need to bring identification (ID).
You can visit the Post Office website to find a list of Post Office branches. You should check the opening hours before you visit a Post Office branch, especially as opening hours may change around Christmas and New Year.
What you can use the voucher for
You can use the voucher for:
- energy bills
- other utilities such as water
- other household essentials including hygiene products, winter clothing and school uniforms
Contact us
If you have not received your voucher or need help to redeem your voucher, you can contact us using our online form.
If you need more support
You can visit our cost of living support webpages to get help with food, fuel and money.