Help for vulnerable people

2. Where to find help if you're a vulnerable person

In most neighbourhoods, community groups are setting themselves up to provide help with things like collecting shopping, dog walking and being available for a friendly chat. You may have received a leaflet with details of your local group. If not, Covid-19 Mutual Aid UK can help you find the group closest to you on their website.

The voluntary sector also provides a range of support and advice.

  1. Advocacy
  2. Black and Asian Minority Ethnic residents (BAME)
  3. Carers
  4. Counselling
  5. Digital inclusion
  6. Domestic abuse
  7. Drug and alcohol support
  8. Emotional wellbeing and mental health support
  9. Food poverty
  10. Health advice and support
  11. Health, housing, loneliness and abuse advice
  12. Help for older people
  13. Homelessness support
  14. Money advice
  15. Safety
  16. Special Educational Needs and Disabilities support

Advocacy

Stockport Advocacy

Stockport Advocacy provide advocacy support for adults over 16 with learning difficulties and disabilities who live within Stockport.

All Group48 and Speaking Out Group sessions have been postponed.


Black and Asian Minority Ethnic residents (BAME)

Greater Manchester Centre for Voluntary Organisation (GMCVO)

The Greater Manchester Centre for Voluntary Organisation (GMCVO) website offers information, sources of support and resources for Black, Asian and Minority Ethnic (BAME) communities during the Coronavirus pandemic.

Nestac

  • call: 07862 279289 or 07894 125157
  • text the word 'HELP'

Open 7 days from 10am to 6pm.

A coronavirus support line for BAME communities in Greater Manchester:

  • advice, guidance and signposting
  • cross-culture emotional support
  • bereavement
  • psychosocial therapy for women and young girls affected by violence and abuse

Carers

Stockport Signpost for Carers

  • telephone: 0161 442 0442. For young carers call: 0161 947 4690

If you find it difficult to use the phone due to hearing loss, or privacy issues, please text us on 07823 403383 and include your surname and postcode and they will communicate with you via text message.

They provide free, confidential information and support to unwaged carers in Stockport.

The Signpost team is still responding to calls and messages. Carers who are currently accessing their counselling service will now be offered sessions over the phone. They have stopped home visits and all groups, activities and regular events are now postponed or cancelled until further notice.

You can also just ring them for a chat, human interaction is so important for our wellbeing. They can offer carers assessments over the phone, and complete benefit applications online. These require a pre-planned telephone appointment with a member of the team.

Their volunteers are available to conduct relaxation sessions using Skype. If you would like to book in for this, please contact them in the usual way. They'll continue to provide Connecting Carers cards, and urge all carers to think about a contingency plan and who your emergency contacts would be should something happen to you. To apply for a card, contact Signpost for Carers to request a form. Photos should be emailed to claire@signpostforcarers.org.uk. The card can also be useful if you are out shopping and get questioned as it shows you're a carer for someone.

Stockport Dementia Care Training

Opening times: Tuesday and Wednesday 9am to 1pm, Thursday 3pm to 6.30pm

Stockport Dementia Care Training offer a telephone helpline offering advice and support for people living with dementia and their carers. If you're too unwell to continue in your caring role you should ring Adult Social Care on 0161 217 6029.


Counselling

Beacon Counselling

If you cannot get through to them please leave a message with your name and number and one of the team will get back to you.

Beacon Counselling provides one to one counselling for adults, couples, children and young people. Video and telephone appointments available.


Digital inclusion

You can find information and advice to access services and support online on our webpages.

Digiknow

Telephone: 07537 127 095

They can help you use your device to:

  • to stay in contact with family and friends
  • find information
  • order food and prescriptions online
  • stay safe while online

Leave your name, number and a brief description of your need on their answerphone and they will put you in contact with a volunteer digital champion. There is no charge for this service.


Domestic abuse

Stockport Without Abuse

Their phone lines are open Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm.

If you need support outside these hours, you can call the National Domestic Abuse helpline: 0808 2000 247.

Their phone lines are open 24 hours a day.

You can find more information on our support for victims of domestic abuse webpage.

If you’re worried you might hurt someone whilst staying at home please call them for support. Their Respect phoneline number is 0808 802 4040.

TLC: Talk, Listen, Change

Talk, Listen, Change provide a range of behaviour change, counselling and therapy services for the perpetrators, victims and children of families where domestic abuse is taking place. They are currently providing all services by phone, Skype, or video call.

Their phone lines are open Monday to Friday, 9am to 9pm.


Drug and Alcohol support

Stockport Triage Assessment Referral Team (START)

START offers anyone aged over 26, living, working or registered with a GP in Stockport, a free and confidential service to help you access the alcohol and/or drug support and treatment that’s right for you.

You can find more information and a contact form on the Healthy Stockport website. Or you can call 0161 474 3141 or email START@stockport.gov.uk


Food poverty

During the coronavirus pandemic a number of referral agencies are not open to the public for face to face meetings. If you're having trouble getting a voucher you can call:

  • Citizens Advice helpline - 0300 330 9073
  • The Prevention Alliance - 0161 474 1042
  • Job Centre - 0161 429 2166
  • Stockport Homes Housing Support - 0161 474 3772
  • Stockport Homes Debt Advice - 0161 217 6016, select option 3

You can also apply for support through the Stockport Local Assistance Scheme.

Pie Radio

Pie Radio is a youth-led radio station that supports young people across Stockport and Manchester. They're putting together food packages worth £10 to help struggling families. This includes rice, pasta, bread, milk, eggs as well as soap and shower gel.

You can sign up for the offer online.

Pure Innovations

They're coordinating food and shopping for those identified as vulnerable. Referrals need to be made via the helpline.


Health advice and support

Stockport Memory Assessment Service

Stockport’s Memory Assessment Service has developed a wellbeing pack for people (PDF 1.2Mb) with dementia and their carers. It includes advice and information to help you stay well at home.

Dementia United

Dementia United is the Greater Manchester programme for dementia. You can find a range of trustworthy information and resources from organisations across Greater Manchester for people affected by dementia on their coronavirus pages.

Admiral Nurse Dementia Helpline

If you've any questions about supporting someone with dementia call the helpline on 0800 888 6678 or email helpline@dementiauk.org

Visit the Dementia UK website for more information.

Alzheimer's Society

Their phone lines are open Monday to Wednesday 9am to 8pm, Thursday and Friday 9am to 5pm and Saturday and Sunday 10am to 4pm.

All face to face home visits have been suspended. Advisors are available over the phone to support people with dementia who are in isolation.

They have an online community called Talking Point where people who are affected by dementia or coronavirus can talk.

Beechwood Cancer Care

They're available by phone and email to support individuals and families through cancer, serious illness and bereavement.

Health Watch

Health Watch signposts people to services and help that's available. Their website has top tips for those who want to volunteer and those accepting help from volunteers. They also have top tips for people in self isolation.

Stockport car scheme

  • telephone: 0161 476 2812

Their phone lines are open Monday to Thursday 9am to 4.30pm and Friday 9am to 4pm.

They offer help with picking up and delivering prescriptions on behalf of the NHS. They can assist with taking patients to essential appointments.

The Osteoporosis Society

Opening times: Monday to Friday 9am to 5pm except bank holidays

All face to face meetings have been cancelled including the Stockport Volunteer Meetings, until 30 June.


Health, housing, loneliness and abuse advice

The Prevention Alliance (TPA)

Their phone lines are open Monday to Friday 9am to 4.30pm.

The Prevention Alliance includes Stockport Homes, Age UK Stockport, NACRO, TLC and Threshold. They offer help with health and wellbeing, loneliness and befriending, benefits, income and housing circumstances. Their specialist workers can also offer support around domestic abuse.

TPA also provide a British Sign Language service which is still available through video calls. You can find more information on their signed video.

Stonham

Stonham provide help for:

  • care leavers
  • young people aged 16 to 25 living alone
  • young offenders

Their phone lines are open Monday to Friday 7am to 8pm and Saturday 8am to midday. Live chat is available on the website Monday to Friday 9am to 9pm.

Silverline

The Silver Line is the only free and confidential helpline providing information, friendship and advice to older people. It's open 24 hours a day, every day of the year.

If you're feeling lonely and have nobody to talk to, call 0800 470 80 90 for a cheerful chat day or night.


Help for older people

Age UK Stockport

Their phone lines are open Monday to Friday 9am to 5pm. If you cannot get through to them leave a message with your name and number and they'll try to respond within 24 hours.

Age UK Stockport can offer expert advice and information over the phone to anyone in need of support including older people, their friends, families and carers.

They offer essential deliveries to those in need include food, hearing aids, prescriptions and glasses.

They're currently doing check in and welfare calls to their current contacts and are open to more. They have direct links with Silver Line and have specially trained staff to support wellbeing and mental health and those struggling at home.

Care Call

  • telephone: 0161 218 1655
  • website: Care Call

They provide a 24/7 tele-monitoring and falls response service which helps people stay independent for longer.

For new customers, they can speak over the phone and arrange to provide an alarm unit and a pendant without the need for direct contact.

Please note: this is a paid for service. You can find prices on their website.

WIN at Home

This service is designed to help people to continue to enjoy living in their own homes, independently and safely. The service will provide short-term support or help people to organise longer-term arrangements to do things like shopping, maintaining and cleaning their home and gardening and it will also do home safety checks, look at improving fuel efficiency and the warmth of a house.

It may also suggest the need for aids and adaptations which make a home easier and safer to live in as people’s needs change. It's provided jointly by Age UK Stockport and Stockport Homes and will be prioritised towards people who are overcoming acute or sudden changes in their circumstances.

Greater Manchester Combined Authority (GMCA)

You can find a range of guidance and advice for older residents on the Greater Manchester Combined Authority (GMCA) website.

This includes:

  • how to exercise at home
  • eating and drinking well
  • links to resources for people affected by dementia

You can also download a copy of the keeping well at home booklet. This is packed full of health and dietary advice and includes a programme of standing and sitting strength and balance exercises.

If you know of anyone without internet access who could benefit from having the booklet, please print a copy. You can request a physical copy by emailing neighbourhoods@stockport.gov.uk


Homelessness support

The Wellspring

The Wellspring are open daily and are offering a take-out food service to street homeless people only.


Safety

Greater Manchester Fire Service

Their phone lines are open Monday to Friday 9am to 5pm.

Their contact centre is still open and taking referrals.

Staff are providing safe and well advice.

Equipment such as smoke alarms and fire retardant bedding required for high risk individuals identified as being at increased risk of fire, will be delivered.

If anyone requires a face to face visit, they'll have their details logged and a visit will take place in the future.

Their operational crews are carrying out priority safe and well telephone calls and a follow-up visit if target hardening equipment is required, in relation to arson, domestic abuse and threats to life.


Special Educational Needs and Disabilities (SEND) support

Disability Stockport

  • telephone: 0161 480 7248

Their phone lines are open Monday to Friday 9am to 5pm.

You can call them to find out what support they can offer. They have been shopping, collecting prescriptions, cleaning, taking people to appointments and preparing food for home delivery.

Stockport (SEND) Local Offer

Their website brings together a range of support services and information for children and young people aged 0 to 25, with Special Educational Needs and Disabilities (SEND).

Walthew House

Their phone lines are open Monday to Friday 9am to 4pm.

They're helping people with hearing and/or sight loss with essentials such as food shopping, prescriptions and hearing aid batteries.