Complaints about schools

The vast majority of concerns and complaints are dealt with immediately, satisfactorily, and through informal discussions with your child’s class/subject teacher or, Head of year.

Schools encourage this through their own individual ethos and effective communication systems.

When you have concerns about a school, it is important that you raise them as soon as possible with the relevant members of staff in order to try to resolve any issues.

The Education Act 2002 requires Governing Bodies of all maintained nurseries and maintained schools to have in place, and publish a procedure to deal with complaints relating to the school, and to any community facilities or services that the school provides.

The procedure should be approved by the Governing Body and published in the school Prospectus and other publications or, the school’s website. Parents and carers should have access to the procedure.

In Stockport the Governing Body of every school has adopted the same complaints process;