Complaints about adult social care

We're always happy to receive feedback from people who use our services, their families or their representatives and also from staff who work in health and social care. We'll use what you tell us to build up a picture of the quality of care in Stockport.

We welcome comments and compliments and where we find that something is working really well, we'll tell other care providers about it. We'll also tell local providers about national best practice, and new standards and guidelines for improving the quality of care.

If you have a concern or complaint about the quality of care we always recommend that you speak to the care provider first. In the majority of cases they'll be able to resolve the matter. If you're still not happy, the Quality Team will respond promptly and advise you. We'll always try to:

  • Put things right
  • Be customer focused
  • Be open and accountable
  • Act fairly and proportionately
  • Use the opportunities to improve our services

For more information on how to make a complaint about Adult Social Care visit our complaints page.