Antisocial behaviour

2. Antisocial behaviour case review

The Antisocial Behaviour Case Review, also known as the Community Trigger, is a process you can use to ask the Safer Stockport Partnership (including the council, Greater Manchester Police, Stockport Homes) to review its response to antisocial behaviour (ASB) or hate incidents that you've already reported.

It makes sure that the Safer Stockport Partnership, and its partners, work together to resolve repeated reports of ASB.

Criteria for asking for a review

You can ask for a review:

  • if you've reported ASB to the council, the police and/or a Registered Social Landlord (RSL), for example Stockport Homes, 3 times about separate incidents in the last 6 months. These must relate to the application and you believe no action has been taken
  • if you've complained to the council, the police and/or a Registered Social Landlord (RSL) once about a hate crime or incident in the last 6 months, and you believe no action has been taken

No action can include:

  • reported problems were not acknowledged and no one contacted you to advise what action would be taken
  • reported problems were not appropriately investigated in accordance with the relevant agency’s policy and procedure
  • an individuals’ vulnerability and/or the potential for harm was not considered and this affected potential service delivery
  • information was not shared between partners and this affected potential service delivery

Do not ask for a review if:

  • you've reported ASB and received a service but the problems and the investigation are on-going. You'll be advised to contact the agency you're working with to tell them what's happening
  • you've reported ASB and received a service but you're unhappy with the service received or action taken. You'll be advised to submit a complaint under the agency’s complaints procedure

Ask for an ASB Case Review

You'll need to provide:

  • the details of all the times you reported ASB
  • information about the incidents reported and confirm that you've complied with any requests by the agency to help them to take action. For example: completing diary sheets or providing impact statements
  • the name of the agency you reported it to
  • the name of the employee you spoke to and/or Incident Reference Number, if you were given one

Ask for an Antisocial Behaviour Case Review

The process

When you request an ASB Case Review, a case is generated on our reporting system. The case review will be co-ordinated by our Public Safety and Protection Service.

Your request will be checked to make sure it fits with the conditions set out above. We'll contact you if we need more information. We aim to respond within 20 days, but if more time is needed we'll let you know.

The relevant agencies will meet to discuss your case and the actions that were considered and carried out. They'll review that response and make recommendations on how the problem can be resolved.

You'll then receive a response that sets out the actions taken. It will also include suggestions on how agencies can work together to resolve the issues.

If you're unhappy with the response, you can request a further review.