Using AI to contact the council
AI tools can be helpful, but they can also introduce errors or create overly complex requests that increase the burden on public bodies and cost to the taxpayer.
When using AI to help draft an information request, make sure you have checked the final wording and it reflects your actual information needs.
Things to check before you make a request
Before you submit a request or secondary correspondence, check that:
You're only asking for the information you're genuinely looking for
AI tools sometimes generate broad or excessive wording that goes beyond the information you actually want or need.
The request is clear, concise and focused
Short, straightforward requests are easier for us to process and usually lead to quicker, more accurate responses.
There are no obvious factual inaccuracies
AI can misrepresent legislation or misstate what organisations do. Review the text of your request carefully and do not assume AI is right. If it refers to something you do not understand, check what it is.
The tone is appropriate
AI-generated content can sometimes sound abrupt, or otherwise inappropriate. Check the tone of your message matches your intent before sending.
Why this matters
We're seeing an increase in requests and secondary correspondence that appear to have been drafted by generative AI. These can require additional clarification because of inaccuracies or unnecessary complexity. This creates delays for both requesters and our teams.