Advice and information for businesses and employers

1. Manage and report coronavirus in the workplace

Manage coronavirus (COVID-19) and work safely

To help protect your workforce, and prevent the virus from spreading, visit the GOV.UK website to find advice and guidance on making different types of workplaces COVID-secure. It's important to follow this guidance to provide a safe environment for both your staff and customers.

If any of your staff or customers test positive for COVID-19, follow the guidance on GOV.UK to trace your contacts and manage the situation safely.

Report coronavirus (COVID-19) cases

Use our online form below to report COVID-19 cases in your business or local community setting. We'll respond to your report Monday to Friday.

If you need support with contact tracing and outbreak management at the weekend or during holiday periods, email

For urgent out of hours support call 0151 434 4819.

Report a COVID-19 case in a workplace

If someone tests positive in your workplace

Step 1

If someone in your workplace tests positive, or has COVID-19 symptoms, they should:

If you're vulnerable and live in Stockport, you can access support via our coronavirus helpline.

Government guidance has been updated in light of the new Omicron variant. Visit the GOV.UK website for the latest guidance on staying at home if you have a confirmed or possible COVID-19 infection.

Step 2

You should contact trace anyone who has been in close contact with the person(s) who tested positive during their infectious period. That is from 2 days before the start of any symptoms (or test date, if asymptomatic) onwards. This is to help reduce the risk of further spread of the virus:

  • visit the GOV.UK website to find guidance on NHS Test and Trace in the workplace
  • close contacts should also include clients or customers. You should identify them to the Self-Isolation Service Hub on 020 3743 6715 so that they can apply for financial assistance if needed. You'll need to provide the 8-digit NHS Test and Trace Account ID of the person who tested positive

From 14 December 2021 the self-isolation advice for contacts of people with COVID-19 changed:

  • if you're an adult, have been identified as a contact of someone with COVID-19 and you're not fully vaccinated you'll legally need to self-isolate for 10 days. You're also advised to book a PCR test. Even if the PCR test is negative you'll still need to self-isolate for 10 days
  • if you're 5 years old and above, have been identified as a contact of someone with COVID-19, but do not legally have to self-isolate, you should take a rapid lateral flow device (LFD) test every day for 7 days or until 10 days since your last contact with the person who tested positive for COVID-19 if this is earlier. If any tests are positive you should self-isolate to protect other people. You should also:
    • limit close contact with people outside your household, especially in crowded, enclosed or poorly ventilated spaces
    • work from home if you're able to
    • wear a face covering in crowded, enclosed or poorly ventilated spaces
    • limit contact with anyone who is at higher risk of severe illness
    • follow the guidance on how to stay safe and help prevent the spread

Step 3

If there's been a positive case in your workplace, make sure you clean and disinfect your workplace properly.

Step 4

Make sure your risk assessments and working practices are up-to-date: