Accessibility statement

Accessibility statement for www.stockport.gov.uk

This website is run by Stockport Metropolitan Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

On this page:


How accessible this website is

We know that some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility. These include but not restricted to planning.stockport.gov.uk, democracy.stockport.gov.uk
  • live video streams do not have captions - https://stockport.public-i.tv/core/portal/home
  • some of our online forms are difficult to navigate using just a keyboard
  • there’s a limit to how far you can magnify any maps used on our website

What to do if you can't access parts of this website

You can get information about Stockport Council services including web pages and documents in different formats, including:

  • audio CD
  • braille
  • British Sign Language (BSL)
  • large print

Please note: there may be a delay in receiving other formats as these are created when they're requested.

If you'd like information in different formats contact the service directly. If this is not possible then fill out our website feedback form, phone 0161 474 2104 or email webcontent@stockport.gov.uk.

Please make sure you provide:

  • the service area, document name and/or the web address (URL) of the page the content is on
  • a description of the format you need. For example; audio CD, braille, BSL or large print

Reporting accessibility problems with this website

We’re constantly working to make our website as accessible and usable as possible for every user. There are times, however when we don't get it right the first time we publish something.

Let us know what you think

If you've had problems with any part of our website, please get in touch. To make sure we can deal with your enquiry quickly, it would helpful if you could provide the information advised on the web accessibility initiative website:

  • the full website address for the page you're having problems accessing
  • details about what you were trying to do and why you found it difficult or impossible to do
  • details about your computer and software. For example; the operating system and version you're using, the browser software and version you use to view the web. If you do not know, maybe a friend, relative, or colleague can help you. If not, you can skip this part.
  • if it's related to the problem you're experiencing. Include any settings you have customized or any assistive technology that you use

We aim to successfully resolve any issue reported to us regarding the accessibility and usability of our website.

Get in touch with us:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out where you can go to get information and advice by visiting our advice pages or ring 0161 474 4949.


Technical information about this website’s accessibility

Stockport Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

    We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

  • Some pre-recorded videos don’t have an audio captioning or description, so the information in them isn’t available to people who cannot see or the hear the video content. This doesn’t meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5.

    We plan to add audio captioning or descriptions for all pre-recorded videos by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.


Disproportionate burden

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Some of our online forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the individual supplier contracts are up for renewal, likely to be in March 2020.


Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don't meet accessibility standards. For example; they may not be structured so that they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example; we have information on how users can access our services in PDFs, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example; we don’t plan to fix Sites of Nature and Conservation Importance (PDF 44Kb).

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


How we tested this website

This website was last tested on 5 September 2017. The test was carried out by the Digital Accessibility Centre.

We tested:

  • our main website platform, available at www.stockport.gov.uk

    • Desktop using IE11 and Google Chrome
    • Mobile: using iOS Safari
  • Tasks:

    1. Navigation
    2. Header
    3. Footer
    4. Homepage Content
    5. My Account
    6. Services
    7. Do It Online
    8. News
    9. Events
    10. Groups

You can read the full accessibility test report (PDF 2.5Mb)

As well as undertaking an accessibility audit we also did accessibility testing during our design and development phases. We use the accessibility checking service from Siteimprove to automatically test and report on accessibility issues with our website.

The Siteimprove reports:

  • identify the current status of accessibility based on the A, AA and AAA ratings
  • identify solutions to resolve any accessibility issues
  • identify a tracking service towards compliance
  • delegate and co-ordinate any accessibility tasks to the right team. For example; content designers, developers or user experience designers

What we’re doing to improve accessibility

We are continuously working to resolve all identified accessibility issues which are within our control as well as working with all our third-party supplied systems to try to resolve any of their identified accessibility issues.

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Now Next Future
Update accessibility statement - done Accessibility audit website - 7 to 9 October 2019 Action issues arising from accessibility audit - Updating roadmap mid-October
PDF accessibility audit - done Online forms accessibility
Update Wordpress sites accessibility statements

This statement was prepared on 26 July 2019. It was last updated on 28 August 2019.