Accessibility statement

We’re constantly working to make our website as accessible and usable as possible for every user.

Web Content Accessibility Guidelines

To help us make the Stockport Council website a positive place for everyone, we've been using the W3C's guidelines on accessibility. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA) and as a local government authority we need to meet the Level AA rating.

We aim to achieve this through good practice and continual reviewing of our content and code, however if you do find any problems with using the website please let us know by emailing webcontent@stockport.gov.uk or phone 0161 474 2002.

Testing for accessibility

As well as taking accessibility into consideration during our design and development phases we also use the accessibility checking service from SiteImprove to automatically test and report on accessibility issues with our website.

These reports identifies;

  • current status of accessibility based on the A, AA and AAA ratings
  • solutions to resolve any accessibility issues
  • a tracking service towards compliance
  • delegate and co-ordinates any accessibility tasks to the right team e.g. content designers, developers or user experience designers.

When applicable we also commission an accessibility audit of the website to not only test our code and structure but also engage with real users to understand any challenges that they face when trying to access information on our website. The latest accessibility audit commissioned by us was undertaken by the Digital Accessibility Centre during the September 2017.

Website compatibility

One of the key requirements of our website is to protect and guarantee its security and any valuable or confidential user information we process or hold whilst ensuring anyone, regardless of disability or browsing ability, can access and use it easily.

When looking to maximise our website security we sometimes need to use the latest technologies that may or may not be compatible with older versions of a user’s internet browser, operating system or device.

In these instances we do try to provide a level of user experience that enables a user to complete specific tasks and interactions on our website, however there are very limited occasions where our high level of security and certain devices are not compatible and can cause the user issues with accessing our website.

If this is the case with your user experience on our website please email webcontent@stockport.gov.uk so that we can contact you about this.

Known compatibility issues;

  • Windows XP with Internet Explorer (IE) versions up to IE10 that are not compatible with Server Name Indication (SNI). A potential solution is to access our website using a compatible browsers such as Google Chrome or Firefox.

Interactive mapping on our web pages and forms

Displaying information on our website using our interactive mapping service cannot always be presented in a fully accessible format.

We will always endeavour to make our mapping service as accessible as possible for all users but if you find using this service is preventing you from obtaining the information you need or completing a specific online form then please email website.updates@stockport.gov.uk.

Getting further help

The BBC's MY Web My Way pages provide accessibility help, enabling computer users to make the most of the internet whatever their ability or disability.

This accessibility statement last updated on 15th January 2018.