Stockport Direct Contact Centre offers a convenient way for the public to access a range of Council services by phone 8.00am - 6.00pm Monday to Friday.
For emergency Social Care enquiries outside of these hours, please contact the Out of Hours service on 0161 718 2118.
For emergency Highways enquiries outside of these hours, please call 0161 217 6111.
We offer a number of different ways for you to get in touch.
Email
Most services also accept email enquiries. Follow the links below to the pages for the service that you want to contact. Or you can contact us using the general email address or you can use our online contact form.
Text
A text facility for all services. Send your SMS text , including any relevant pictures to 07797 806 626.
Minicom access
To get in touch by using Minicom dial 0161 217 6024.
Fax
To get in touch by Fax 0161 217 6020.
Please note that calls to the Contact Centre may be recorded for training purposes.
Services
Adult Social Care
For general information, help or advice about Adult Social Care, or to arrange an assessment of need, get in touch 8.00am to 6.00pm Monday to Friday on 0161 217 6029.
In emergencies outside of these hours, please contact the Out of Hours service on 0161 718 2118.
Anti-Social Behaviour
For general information, help or advice about Anti-Social Behaviour ranging from harassment to noise nuisance and dropping litter ring 0161 217 6111.
Alternatively complete the Online Reporting Form. Please note these are not emergency or same day services.
It is important to remember that if you witness a criminal act in progress, or if you or any other person is in danger, you should ring 999 or 0161 872 5050 if you require a Police response.
Children & Young People
For all children and young people enquiries, including school admissions, or if you have any concerns about a child, get in touch 8.00am to 6.00pm Monday to Friday on 0161 217 6028.
In emergencies outside of these hours, please contact the Out of Hours service on 0161 718 2118.
Council Tax
Information about Council Tax Bands, discounts,exemptions and reductions and how to pay your bill.Get in touch 8.00am - 6.00pm Monday to Friday on 0161 217 6014.
Elections
For all general enquiries regarding the electoral register and provide advice about voting in local and general elections, call 8.00am - 6.00pm Monday to Friday on 0161 217 6026.
Environmental Services
For enquiries about street cleansing, fly posting, graffiti and fly tipping, domestic waste and collection dates, recycling, garden waste etc get in touch 8.00am to 6.00pm Monday to Friday on 0161 217 6111. You can also get in touch by email to stockportdirect@stockport.gov.uk
Housing Benefit
For help and advice with rents, payments, claims etc for Housing Benefit and Council Tax Benefits 8.00am - 6.00pm Monday to Friday on 0161 217 6015.
Housing Repairs
For tenants of Stockport Homes to report repairs or enquire about current position of a repair ring 0161 217 6016.
Stockport Homes also operate an out of hours emergency only service which can be accessed by calling the same number.
You can also get in touch by email to stockportdirect@stockport.gov.uk
Housing Standards
For information and advice on a range of housing related services designed to improve and regulate standards in private sector properties get in touch 8.00am to 5.00pm Monday to Friday on 0161 217 6013 or get in touch by email to stockportdirect@stockport.gov.uk
Library & Information Service
Contact the Library & Information Service 8.00am - 8.00pm Monday to Friday, 9.00am - 4.00pm Saturday on 0161 217 6009. The types of enquiries handled include:
- General information
- Library opening hours & membership
- Renewals, stock enquiries & requests
- PC bookings
- Events & activities
- Leisure Key, Bowling Permits, Bus Passes
- Room hire
- Planning applications & Electoral Register
Parks and Recreation
For general information, help or advice about your local parks and recreational facilities ring 0161 217 6111. You can also get in touch by email to parks@stockport.gov.uk
Pest Control
To book appointments for treatment and for information on a range of pests in residential and commercial premises get in touch 8.00am to 6.00pm Monday to Friday on 0161 217 6017.
Registration Services
For enquiries regarding appointments for births, deaths, marriages and civil partnerships contact the Registrars 8.00am - 6.00pm Monday to Friday on 0161 217 6007.
Streetscene
For all enquiries regarding street lighting, public highways, verges and trees 8.00am - 6.00pm Monday to Friday on 0161 217 6111. You can also get in touch by email to stockportdirect@stockport.gov.uk
You can also use the Street Equipment Online Fault Reporting to report faults on the following:
- Street lights
- Bollards
- Illuminated and non-illuminated signs
- School flashing lights
- Street name plates
- Pedestrian crossings
- Festive lights
Sundry Income
For enquiries relating to invoices raised for Council services such as trade refuse, car park permits & CareCall alarms. Get in touch 8.00am - 5.00pm Monday to Friday on 0161 217 6110.
Telephone Payments
To make automated payments for most Council services phone 0161 474 4050.
Traffic Services
For information and advice on car parking provision and traffic related enquiries get in touch 8.00am to 6.00pm Monday to Friday on 0161 217 6111 or get in touch by email to stockportdirect@stockport.gov.uk
How Stockport Direct measures Customer Satisfaction
Customers are surveyed on a regular monthly basis and the results are collated and issued quarterly.