A 24 hour Express Delivery service is available to customers who can provide a fully completed claim form or report of a change in circumstances, with all the supporting information that is asked for. You can bring it into to the Stockport Direct Centre, located at Stopford House, Piccadilly, Stockport or any of the Stockport Direct Local Centres (excluding Heald Green, Cheadle or Marple).
A member of the Enquiry Counter team will look through the form and supporting information then advise you if the claim or change can be fast-tracked and if not what additional information is needed.
There are some claims that we may not be able to fast-track :-
- Self-Employed claims.
- Customers waiting for a decision from the Department for Work and Pensions, for example, a claim for Pension Credit, Income Support or Jobseekers Allowance.
For the claims and changes that can be fast-tracked, the form and supporting information is scanned directly into the benefits system and picked up by the Benefit Team within minutes.
You will receive the decision the next day.
The Benefits team does receive quite a substantial number of forms with missing claim information and therefore have to write to the customer to gather the missing items. This information can be brought into the Stockport Direct Centre at Stopford House, any of the Stockport Direct Local Centres or any of the Area Housing Offices where it can be scanned directly to the Benefits section.
For the opening times and location of your nearest centre please call 0161 217 6009.
Appointments System
Ring the Benefits Section on 0161 217 6015 and make an appointment to complete an on-line claim with a member of the Processing Team. You must bring in documentary proof and the claim will be processed on the same day. The Benefits staff will tell you what proof you need to bring with you when you ring.
Home Visiting Service
We also offer a home visiting servicxe to help you complete your application. Ring the Benefits Section for more information on 0161 217 6015.