Claiming help towards your housing costs is easy.
The preferred and easiest way to claim is to apply online using our online application form.
You can also find out how much Housing Benefit or Council Tax Support you may be entitled to by using our online calculator. The details that you enter can be added automatically to parts of our online claim form which will save time later on if you decide to complete an online claim.
Please note, paper forms will not be looked at until at least 28 working days after they have been received in the office.
We also offer a home visiting service to help you complete your application. To request a visit or a claim form, call the Benefits Section on the 0161 217 6015
Please see the leaflet How to claim (PDF 185Kb) for more information on claiming.
How long will it take to process my claim?
In some cases you can get a decision within 48 hours.
This service called ‘Express Delivery’ is only available to customers who complete a claim form online.
Please note: Due to large volumes of work currently being received, fast track claims will now be processed within 5 working days as opposed to 48 hours until further notice.
We apologise for any inconvenience this temporary delay in processing fast track claims may cause.
The Benefits Team will fast-track all new online claim forms and online change in circumstances forms if you take all the information needed to process your claim to the Stockport Direct Centre, Fred Perry House, Edward Street, or one of the Stockport Direct Local Centres - excluding Cheadle, Heald Green and Marple.
There are some claims that we may not be able to fast-track:-
- Claims from customers waiting for a decision from the Department of Work and Pensions, e.g. Pension Credit, Income Support or Jobseekers Allowance claims.
- Self-Employed claims.
- Claims from customers who own a second property where we need to obtain a valuation.
If we are unable to fast-track your online claim it will be processed within 28 working days of the Council receiving ALL the claim information.
Filling in a form online
The Online Housing and Council Tax Support claim form and Online Benefits Change of Circumstances form have been specially designed to be easy to fill in.
- The form is secure and all your information can only be accessed using a unique reference number Please make a note of your unique reference number.
- It may look long, but the form will help and guide you as you work through it, to ensure you only fill in the parts that are relevant to your claim. This makes it much easier to fill in than a paper form.
- The form checks for errors and highlights anything you have missed.
After it is submitted online, you will then need to print and sign the declaration page.
If you do not have access to a printer, the staff at Stockport Direct, based at Fred Perry House, or any of the Stockport Direct Local Centres will print this for you when you take in the documents to support your claim, or you can post in your supporting information and we will send out the declaration for you to sign.
Alternatively, if you live near the Brinnington or Reddish Local Centres there are, subject to availability, benefit staff on site who will complete an online form which will be processed straight away as long as you have provided all the information we need. Please note they are not front line counter staff and are not available to answer queries.
If you wish to use this service, please ring the Benefits Section on 0161 217 6015 to receive information on the documents you will need to take with you.
The Benefits team does receive quite a substantial number of forms with missing claim information and therefore have to write to the customer to gather the missing items.
This information can be brought into the Stockport Direct Centre at Fred Perry House, any of the Stockport Direct Local Centres - excluding Cheadle, Heald Green and Marple - or any of the Area Housing Offices where it can be scanned directly to the Benefits section.
For the opening times and location of your nearest centre please call 0161 217 6009 or see the Stockport Direct Local Centre pages.
What date will my Housing Benefit start from?
Your Housing Benefit will normally start from the Monday following the date we receive your claim.
Ring the Benefits Section on 0161 217 6015 and make an appointment to complete an on-line claim with a member of the Processing Team. You must bring in documentary proof and the claim will be processed on the same day. The Benefits staff will tell you what proof you need to bring with you when you ring.
Home Visiting Service
We also offer a home visiting service to help you complete your application. Ring the Benefits Section for more information on 0161 217 6015.